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14 Days for Easy Returns

At Maison Cozza, we want you to be fully satisfied with your purchases. If, for any reason, a product does not suit you, we offer a simple and stress-free return process.

Return Policy Summary

Return period:
You have 14 days from the receipt of your order to initiate the return of eligible items.

Item condition:
Products must be new or barely used, in their original condition, and returned with all provided elements: packaging, accessories, instructions, and tags included.

Simplified returns:
Our team will guide you step by step to facilitate your return.

Territorial scope:
This return policy applies to purchases made in the UK only.

Return Costs

Defective product or our error:

• No cost to you.

• If the item is damaged, defective, incorrect, or arrives in poor condition, we cover all return shipping costs.

Change of mind (buyer's remorse):

• Return shipping costs are at your expense.

• Original shipping fees are non-refundable.

Restocking fees:

• No restocking fees are applied.

How to Return an Item

1. Contact us:
   Send an email to info@maisoncozza.com with your order number and the reason for the return.

2. Pack your item:
   Carefully place the product back in its original packaging with all accessories, tags, and instructions.

3. Ship the package:
   Follow the instructions received in the return authorization email and drop off your package at the indicated pickup point or carrier.

Refund Process

Inspection:
Upon receipt, we verify that the item meets our return conditions.

Refund:
After approval, your refund will be processed within 10 business days.
The amount will be credited back to your original payment method.

Exchanges

Would you like a different model, color, or product?

No problem!

Contact us and we will help you complete the exchange quickly and easily.

Please note: an exchanged product is no longer eligible for a refund.

Non-Returnable Items

For hygiene or safety reasons, certain items cannot be returned.

These products will be clearly marked as non-returnable on the product page.

Questions?

If you need help, visit our FAQ or contact our customer service.

Contact

Trade name: Maison Cozza

Address: 8 Rue d'Italie, 69780 Mions, France
(Note: this is not a return address)

Email: info@maisoncozza.com

Contact form: Contact

Customer service hours: Monday to Friday: 9:00 AM – 5:00 PM

Customer service: Response within 1 to 2 business days