Política de privacidad

Maison Cozza

Last updated: December 30, 2025

This Privacy Policy explains how Maison Cozza (hereinafter "the Site", "we", "us", or "our") collects, uses, stores, and discloses your personal data when you visit our website, use our services, make a purchase, or communicate with us in any way in connection with our activities (collectively, the "Services").

In this Policy, the terms "you" and "your" refer to any person using the Services, whether as a customer, a visitor to the Site, or any other person whose personal data is being processed.

We invite you to read this Privacy Policy carefully in order to understand our practices regarding your personal data.

Changes to the Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, our services, or to comply with legal or regulatory obligations.
Any changes will be posted on the Site with a revised update date. Where required by law, we will also take any additional steps necessary to inform you of such changes.

How we collect and use your personal data

In order to provide our Services, we collect personal data from various sources. The information collected and used varies depending on how you interact with our Site and Services.

In addition to the specific uses detailed below, we may use your personal data to:

• communicate with you,

• provide, operate, maintain, and improve our Services,

• comply with our legal and regulatory obligations,

• enforce our terms and conditions,

• prevent, detect, and combat fraud,

• protect our rights, our security, and those of our users or third parties.

What personal data we collect

Information collected directly from you

When you use our Services, you may provide us directly with certain personal data, including:

• Personal contact details: first name, last name, postal address, email address, phone number

• Order-related information: billing and shipping addresses, order details, payment confirmation

• Account information: username, password, and other information required for account security

• Customer service: content of messages, requests, or complaints sent via the contact form or by email

Some features of the Site may require you to provide this information. Refusing to do so may limit your access to certain Services.

Information collected automatically

When you browse our Site, we may automatically collect certain information relating to your use of the Services ("Usage Data"), including through cookies and similar technologies:

• device type and operating system,

• browser type,

• IP address,

• browsing and interaction data with the Site,

• pages viewed, visit duration, links clicked.

This data helps us understand how users interact with our Site and improve its performance.

Information received from third parties

We may also receive personal data from third parties, including:

• technical service providers and e-commerce platforms (e.g. Shopify),

• payment service providers,

• data analytics and marketing services,

• advertising partners using tracking technologies.

Any information obtained from third parties is processed in accordance with this Privacy Policy.

Use of your personal data

Providing products and services

We use your personal data to perform the contract entered into with you, including to:

• process your payments,

• prepare, ship, and deliver your orders,

• manage returns, exchanges, and refunds,

• create and manage your customer account,

• send you notifications related to your orders or account.

Marketing and communications

With your consent or where permitted by law, we may use your personal data to send you marketing communications (promotional emails, news, special offers).
You may unsubscribe at any time via the unsubscribe link in our emails.

Legal basis (UK): consent or legitimate interest, in accordance with the UK GDPR and the Data Protection Act 2018.

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Security and fraud prevention

Your data may be used to detect, prevent, or investigate any fraudulent, illegal, or abusive activity, as well as to ensure the security of our Site and Services.

Customer service and improvement of Services

We use your personal data to respond to your requests, improve our customer service, and optimize the user experience.

Cookies and similar technologies

We use cookies and similar technologies to:

• ensure the proper functioning of the Site,

• remember your preferences,

• analyze Site usage,

• improve performance and user experience.

You can configure your browser to refuse or delete cookies. However, some features of the Site may not function properly without cookies.

Sharing and disclosure of personal data

We may share your personal data in the following cases:

• with service providers acting on our behalf (payment, delivery, hosting, customer support),

• with marketing partners, in accordance with their own privacy policies,

• when you have explicitly consented,

• with competent authorities when required by law,

• in the context of a business transaction (merger, transfer, restructuring).

We do not sell your personal data.

Third-party sites and external links

The Site may contain links to third-party websites or platforms. We are not responsible for their privacy practices. We recommend that you review their policies before providing them with your data.

Children's data

Our Services are not intended for children. We do not knowingly collect personal data from minors.

Security and data retention

We implement reasonable technical and organizational measures to protect your personal data.
Data is retained only for as long as necessary to provide the Services or to fulfill our legal obligations.

Your rights (UK GDPR)

In accordance with the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• right of access,

• right to rectification,

• right to erasure,

• right to restriction of processing,

• right to object,

• right to data portability,

• right to withdraw your consent at any time.

You may exercise your rights by contacting us.
You also have the right to lodge a complaint with the ICO (Information Commissioner's Office, UK).

Contact information

Questions?
If you need help, visit our FAQ Page or contact our customer service.

Trade name: Maison Cozza
Address: 8 Rue d'Italie, 69780 Mions, France
(Note: this is not a return address)

Email: info@maisoncozza.com
Contact form: Contact

Customer service hours: Monday to Friday: 9:00 AM – 5:00 PM

Customer service response within 1 to 2 business days