Need quick answers? Find everything you need about orders, shipping, and returns below.
For full details, please refer to our official policy pages.

Orders & Payments

How do I place an order?
Select your favourite items, add them to your cart, and complete checkout securely.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.

Shipping & Delivery

How long does delivery take?
Orders are processed within 1–3 working days and delivered within 5–12 business days across the UK and USA
See details in our Shipping Policy

Can I track my order?
Yes you’ll receive a tracking email once your order ships. You can also visit our Order Tracking Page.

Returns & Refunds

What is your return policy?
We offer a 30-day return period from the date of delivery.
Read full details in our Refund Policy

How do refunds work?
Refunds are processed within 2–5 business days after we receive your returned item.

Customer Support

Do you need help? Contact our customer service.
Our team is there for you 6 days a week, don't hesitate to contact us!

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM

📩 E-mail: info@maisoncozza.com

Contact Form: Contact

Trade name: Maison Cozza
Address: 8 Rue d'Italie, 69780 Mions, France
(Note: this is not a return address)

Email: info@maisoncozza.com
Contact form: Contact

Customer service hours: Monday to Friday: 9:00 AM – 5:00 PM