Refund policy

14 Days for Easy Returns

At Maison Cozza, we want you to be fully satisfied with your purchases. If, for any reason, a product does not suit you, we offer a simple and stress-free return process.

Return Policy Summary

Return period:
You have 14 days from the receipt of your order to initiate the return of eligible items.

Item condition:
Products must be new or barely used, in their original condition, and returned with all provided elements: packaging, accessories, instructions, and tags included.

Simplified returns:
Our team will guide you step by step to facilitate your return.

Territorial scope:
This return policy applies to purchases made in the UK only.

Return Costs

Defective product or our error:

No cost to you.
If the item is damaged, defective, incorrect, or arrives in poor condition, we cover all return shipping costs.

Change of mind (buyer's remorse):

Return shipping costs are at your expense.
Original shipping fees are non-refundable.

Restocking fees:

No restocking fees are applied.

How to Return an Item

Contact us:
Send an email to info@maisoncozza.com with your order number and the reason for the return.
Pack your item:
Carefully place the product back in its original packaging with all accessories, tags, and instructions.
Ship the package:
Follow the instructions received in the return authorization email and drop off your package at the indicated pickup point or carrier.

Refund Process

Inspection:
Upon receipt, we verify that the item meets our return conditions.

Refund:
After approval, your refund will be processed within 10 business days.
The amount will be credited back to your original payment method.