Shipping Policy

Maison Cozza – Shipping Policy

At Maison Cozza, we are committed to providing a smooth, reliable and transparent shopping experience for all our customers. Below you will find our detailed shipping policy, including processing times, delivery estimates, our carrier partners and customer support information.

Delivery Zone

We currently ship to:

• United Kingdom
• United States
• Israël

Shipping Costs

Free shipping:
All orders placed in the UK and US benefit from free standard shipping, with no minimum purchase.

Order Processing Times

Order cutoff time: 4:00 PM (GMT)
Orders placed after this time will be processed the next business day.

Processing time: 1 to 4 business days (Monday to Friday)
During this period, your order is prepared, packaged and handed over to the carrier.

Delivery Times

Once shipped, your order will arrive within the estimated timeframes below:

Transit time: 3 to 10 business days (Monday to Friday)

Estimated delivery window: 4 to 14 business days in total (processing + transit)

Please note: delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or peak demand periods.

Carrier Partners

Maison Cozza works with reliable carriers in the UK to ensure efficient delivery:

• Royal Mail

• DPD

• Evri (Hermes)

• UPS

• FedEx

Track Your Order

After your order has been shipped, you will receive an email containing your tracking number.
You can track the progress of your package at any time.

Delivery Issues

If you experience delays, cannot locate your package, or believe your order is lost, please contact our customer service immediately. We are here to help and will work quickly with the carrier to resolve the issue.

Customer Support

Contact Information

Questions?
If you need help, visit our FAQ Page or contact our customer service.

Trade name: Maison Cozza
Address: 8 Rue d'Italie, 69780 Mions, France
(Note: this is not a return address)

Email: info@maisoncozza.com
Contact form: Contact

Customer service hours: Monday to Friday: 9:00 AM – 5:00 PM

Customer service response within 1 to 2 business days